SNAP Information

The Supplemental Nutrition Assistance Program (SNAP) addresses the nutritional needs of low-income families and is one of the nation's most important defenses against hunger. NTFB helps to increase enrollment through application assistance and providing SNAP information in our 13-county service area to overcome barriers to participation.

SNAP Assistance

NTFB Social Services Case Assistance Navigators answer questions about the application process and help clients complete and submit applications in Collin, Dallas, Delta, Denton, Ellis, Fannin, Grayson, Hopkins, Hunt, Kaufman, Lamar, Navarro, and Rockwall counties. Our assistance is free to the applicants. In FY20, NTFB provided access to 25.7 million meals through the SNAP program with an estimated $60 million in SNAP funds distributed into the economy of our service area.

SNAP Cropped

If you or someone you know may be eligible for the Supplemental Nutrition Assistance Program (SNAP), formerly known as "food stamps", the case assistance navigators can help clients with:

  • Setting up user accounts in for easy access to case status and information changes
  • Requesting information about the progress of a case from the regional office
  • Assisting applicants when they are applying for SNAP, Medicaid, CHIP (Children’s Health Insurance Program), TANF (Temporary Assistance for Needy Families) and Healthy Texas Women's Program, and Medicare Savings Program
  • Answering questions about the application process, procedures and rules
  • Supplying the proper application forms
  • Helping applicants fill out and submit applications
  • Advising applicants on required verification forms
  • Provide information regarding next steps after an application for benefits is submitted

Reach out directly by emailing

10 Myths About SNAP

Myth: SNAP is welfare

Fact: The SNAP Program is a nutrition assistance program that changes lives and helps communities. It helps low income people buy nutritious foods. It is not welfare.

Myth: Other people need SNAP more; I don’t want to take them away from someone else

Fact: SNAP is an entitlement program. Anyone who applies and is eligible will get SNAP benefits. This will not reduce the amount that goes to anyone else.

Myth: You have to go to the office and wait many hours to get an appointment

Fact: The North Texas Food Bank Case Assistance Navigators can assist with your SNAP application via onsite assistance at one of our SNAP Partners locations, phone assistance through our Call Center, or virtual assistance if you have access to a computer, and once the application has been submitted to HHSC, applicants can request a telephone interview

Myth: I own a car, so I will be disqualified

Fact: Up to $15,000 of the fair market value (FMV) for the highest valued countable vehicle is exempt. The excess over $15,000 FMV is counted toward the combined resource limit.

Up to $4,650 FMV for all other countable vehicles is exempt. The excess over $4,650 FMV is counted toward the combined resource limit. 

Click here to view additional reasons a vehicle can be exempted.

Myth: SNAP is only for families

Fact: SNAP benefits are for anyone who applies and qualifies.

Myth: Other people will know I use SNAP benefits

Fact: You use benefits by running a Lone Star card through the credit card machine at the grocery store. Other people are unlikely to notice.

Myth: SNAP benefits have to be paid back

Fact: People who get the right amount of SNAP benefits do not have to pay them back. If you benefit because of false information, then you will have to pay them back.

Myth: SNAP is for people who can’t, or don’t work

Fact: Individuals may work and still have income low enough to qualify for SNAP benefits. In fact, nearly 80% of SNAP households nationally had at least one working adult in the home.

Myth: You can’t get SNAP if you have savings

Fact: The resource limit for SNAP is $5,000 for families and individuals.

Myth: SNAP is not worth applying for since you may only get the minimun SNAP allotment

Fact: While some may only qualify for the minimum SNAP allotment, the amount of SNAP benefits received depends on the conditions of the household applying.

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