Agency Service Desk

Request a credit refund

Please use this form to request a credit due on an invoice. If there are discrepancies, a member of the inventory team will contact you by email.

*NTFB cannot guarantee a credit if it is submitted 72 hours after your invoice has been issued to your agency. For policy details please see the Partner Agency Guidebook online.

Report an error with your order

Please use this form to report issues with your order, such as delivery issues, missing or damaged product, extra product received, or invoice concerns.

Report an issue to your agency representative

NTFB's service desk ticket system allows agencies to easily submit support requests, AE3 issues, and more. Please use this form to submit a suggestion/comment, special request, or AE3 issue to your agency representative.

Report a comment or suggestion

Don't see what you're looking for? Have a comment or suggestion you'd like to submit? Please email and we will route your concern appropriately.