Key Change to NTFB Policy

In accordance with the policies of the USDA, the NTFB does not require our Member Agencies to verify the identity or citizenship of their clients in order to be served. In keeping with this policy, Member Agencies can no longer require or write down the social security numbers of their clients.

If your operation requires a client's social security number to provide other services, please have a separate intake form completed for the feeding program. This will ensure compliance with USDA policy and protect your clients from identity theft.

The North Texas Food Bank is ReThinking Hunger

Hunger today in North Texas has become much larger and far more complex. The lingering effects of a bad economy continue to bring new faces of hunger to our doors, many for the first time in their lives, and through no fault of their own.

At the North Texas Food Bank, we are ReThinking Hunger — providing healthier food, developing new ways to extend our reach, and improving the lives of those we serve. Hunger may be getting bigger, but our solutions are getting better.

To learn more about how we're ReThinking Hunger and to share the news with your family, friends and colleagues, please access the links below, and join us in the fight against hunger in North Texas!

Have you completed your Civil Rights Training?

Click here for the Civil Rights presentation.

Please remember that Civil Rights Training must be performed each year, and a copy of your training log must be on file with us.  All staff and key volunteers involved with your feeding program must be trained. 

Click here for a copy of the Civil Rights Training Log.

Don't forget to send your completed Training Log to Agency Relations via email to mailto:arteam@ntfb.org or by fax to 214-331-4104.

Ethics and Compliance Hotline

In an effort to be more authentic and transparent, the North Texas Food Bank has selected EthicsPoint to provide Member Agencies, clients, volunteers and NTFB employees a simple way to anonymously and confidentially report activities that may involve violations of the Food Bank's Code of Conduct, criminal conduct or other unethical behavior by the Food Bank or its Member Agencies.  The Ethics and Compliance Hotline operates 24 hours a day, 7 days a week and is run by an independent, third-party provider called EthicsPoint. 
To file a report/complaint to Ethics Point follow these directions:

Over the Phone 
Call toll-free reporting number, 877-237-8219

Via the Web 
Select “Make a Report” from our link on the web page or by the following address: www.ethicspoint.com

Please note: This does not replace contacting the Food Bank to raise any issues or complaints, but is an additional tool to ensure that all issues are addressed.  To view the NTFB grievance policy, please click here.