Frequently Asked Questions on Donating

How do I make a donation?
Is my information secure?
How can I find my local agency that provides food?
How can I make a product donation?
Can I make a donation in someone’s honor/in memory of a loved one?
How do I send in my company’s matching gift form?
Will I get a receipt for my donation?
How can I be removed from the mailing list?
How can I unsubscribe from the email list?
How can I reduce the amount or frequency of the mail I receive from North Texas Food Bank?
How long will it take before I stop receiving mail from North Texas Food Bank?
How wisely will my donation be used?
Do Member Agencies pay for the food received from the Food Bank?
Is my donation tax-deductible?
Who supports North Texas Food Bank?

How do I make a donation?
You can make a monetary donation by:
Donating online, click here and fill out our secure online donation form.
or, you can complete our  "print and send" form, click here to get a copy. By phone, call 214.347.9575 to speak with our Donor Services Manager.

Mail to:
North Texas Food Bank
4500 S. Cockrell Hill Road
Dallas, Texas 75236 - 2028

Is my information secure?
Yes. The North Texas Food Bank has made every effort to protect your information. We use industry-standard SSL encryption techniques to make sure that your credit card information, passwords, and personal information travel securely over the Internet. We have also installed an encryption engine on our database server so that your data is securely stored.


How can I find my local agency that provides food?
The NTFB serves 307 Member Agencies in 13 North Texas counties, they include: food pantries, shelters, soup kitchens, programs for seniors and after school programs for children. To locate your local agency, click here.

How can I make a product donation?
While we accept all food product donations, we have strived to provide nutritious items to our Member Agencies. If you wish to donate grocery products directly, please sign up for a Canned Food Drive, or Virtual Food Drive which funds the purchase of high-demand, nutritious items, a list of the most desirable items can be found here. You can also contact William Daniels, Food Sourcing Manager, for corporate food donations at william@ntfb.org.

Can I make a donation in someone's honor or in memory of a loved one?
Yes! Every day more and more people are choosing alternative gift options for birthdays, holidays, memorials, faith-based celebrations and many other occasions. Click here to make an honor or memorial gift . Fill in the blank space with the names and addresses of the people who you would like to receive an honor card. Or, if you are making a gift in memory of a loved one, please provide the name and address of the person the card should be sent to, who the gift is in memory of, and who the gift is from.

How do I send in my company’s matching gift form?
First, make sure that the North Texas Food Bank meets your company's requirements for matching gifts. Some companies can only provide a match for specific types of organizations, such as educational institutions, for example. Once you have verified that your company will match a gift to our organization, please send the company provided form to:

North Texas Food Bank
Director of Development
4500 S. Cockrell Hill Road
Dallas, Texas 75236 – 2028

You can also send your matching gift information by fax at 214.331.4104 Attn: Marvis Browder, Development Coordinator or email: matchserv@ntfb.org. Once we confirm that we have received your gift, we will complete the appropriate matching gift paperwork and send it to your company for processing.

Will I get a receipt for my donation?
Yes. Once your donation has been processed, you will receive a thank you letter/receipt which you can keep for your personal records. You should receive this acknowledgement 1-2 weeks after we receive your donation.

How can I be removed from the mailing list?
Please call us at 214.347-9575 or email us at terry@ntfb.org to request removal from our mailing list. You may also mail your removal request to us at:

North Texas Food Bank
4500 S. Cockrell Hill Road
Dallas, Texas 75236 - 2028

How can I unsubscribe from the email list?
Please contact us via e-mail at info@ntfb.org.

How can I reduce the amount or frequency of the mail I receive from North Texas Food Bank?
If you wish to reduce the amount of mail you receive from North Texas Food Bank, please call us at 214.330.1396 and ask to speak with one of the Donor Services personnel.  There are various options for reduced mailing schedules and we welcome your call to discuss these options with us. 

How long will it take before I stop receiving mail from North Texas Food Bank?
It takes approximately 4 to 6 weeks to fully remove a donor from our mailing list.

How wisely will my donation be used?
94 cents of every dollar donated to the Food Bank goes directly toward supporting programs that provide food to children, senior and families. Click here for more information on our programs. If you would like more information on how the North Texas Food Bank uses donations, please email: info@ntfb.org. In addition, every $1 provides four meals.

Do Member Agencies pay for the food received from the Food Bank?
When a non-profit organization joins the North Texas Food Bank as a Member Agency, they become our partner in getting both donated and purchased foods to the families and individuals who need them. They share in the cost of handling this food by contributing a per-pound handling fee that we call "Shared Maintenance." We do not ask Member Agencies to share in the cost of handling perishable items that might spoil before they can distribute them—bread, fresh produce or short-dated dairy items, for example—or items that are very plentiful and must be distributed quickly.

Is my donation tax-deductible?
Yes, North Texas Food Bank is a 501(c)(3) non-profit organization.  All donations are tax-deductible to the fullest extent of the law.

Who supports North Texas Food Bank?
Everyone! The North Texas Food Bank is so grateful for the support given by individuals, corporations, foundations and educational, civic and faith partners. Support comes by way of donating one's voice, time, food and funds. This is your community's Food Bank!